Good to know
Care & shipping, answered.
Everything you need to know before your handmade tumbler heads your way.
Care
How should I wash my tumbler?+
Hand wash only. Gently washing by hand helps protect the handmade finish and keeps your tumbler looking its best.
Can I put my tumbler in the dishwasher, microwave, or freezer?+
No. Handmade tumblers should stay out of the dishwasher, microwave, and freezer.
What if my tumbler has special care instructions?+
Always follow the product listing for any tumbler-specific guidance. If you are unsure, send Jess a message through Etsy before you order.
Shipping
How soon will my tumbler ship?+
Ready-to-ship items that show a processing window ship within 1 business day. Made-to-order tumblers need 5 to 7 business days before shipping. Check the Etsy listing for the item you choose.
Can I request a rush order?+
If you have a deadline, message Jess through Etsy before checkout to see what is possible.
Where can I see shipping costs and delivery timing?+
Your exact shipping options, costs, and estimated delivery timing are shown on Etsy for the item and destination you select.
How will I get updates about my order?+
Etsy is where orders are placed and where you can review the listing and order details. Check there for the latest information about your purchase.
How are tumblers packed?+
Each tumbler is packed carefully so it arrives ready to shine.